@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap";:root{--bg-gradient:linear-gradient(135deg, #f0f4f8 0%, #e2e8f0 100%);--chat-bg:#ffffffd9;--chat-border:#00000014;--glass-shadow:0 8px 32px 0 #00000014;--primary:#6366f1;--primary-hover:#4f46e5;--text-main:#1e293b;--text-muted:#64748b;--msg-user-bg:linear-gradient(135deg, #6366f1 0%, #8b5cf6 100%);--msg-bot-bg:#f1f5f9e6;--msg-bot-reply:#f1f5f9;--msg-bot-ticket:linear-gradient(135deg, #059669 0%, #10b981 100%);--msg-bot-forward:linear-gradient(135deg, #2563eb 0%, #3b82f6 100%)}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg-gradient);color:var(--text-main);justify-content:center;align-items:center;min-height:100vh;font-family:Inter,sans-serif;display:flex;overflow:hidden}.app-container{background:var(--chat-bg);-webkit-backdrop-filter:blur(16px);border:1px solid var(--chat-border);width:100%;max-width:480px;height:90vh;max-height:800px;box-shadow:var(--glass-shadow);border-radius:24px;flex-direction:column;animation:.6s cubic-bezier(.16,1,.3,1) slideUp;display:flex;position:relative;overflow:hidden}@media screen and (width<=768px){.app-container{border-radius:0;max-width:100%;height:100vh;max-height:100vh}}.session-bar{border-bottom:1px solid var(--chat-border);background:#ffffffe6;justify-content:space-between;align-items:center;padding:12px 24px;font-size:.8rem;display:flex}.session-id-text{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;max-width:85%;font-family:monospace;overflow:hidden}.session-label{color:var(--text-main);margin-right:8px;font-family:Inter,sans-serif;font-weight:500}.refresh-btn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;padding:6px;transition:all .3s;display:flex}.refresh-btn:hover{color:var(--text-main);background:#0000000f;transform:rotate(45deg)}.refresh-btn:active{transform:rotate(180deg)}.chat-header{border-bottom:1px solid var(--chat-border);background:#fff9;align-items:center;gap:16px;padding:20px 24px;display:flex}.bot-avatar{background:linear-gradient(135deg,#38bdf8,#818cf8);border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;display:flex;position:relative;box-shadow:0 4px 12px #6366f14d}.bot-avatar:after{content:"";background:#10b981;border:2px solid #fff;border-radius:50%;width:12px;height:12px;position:absolute;bottom:2px;right:2px}.bot-info h1{color:var(--text-main);margin-bottom:4px;font-size:1.1rem;font-weight:600}.bot-info p{color:var(--text-muted);font-size:.85rem}.chat-messages{scrollbar-width:thin;scrollbar-color:#00000026 transparent;flex-direction:column;flex:1;gap:16px;padding:24px;display:flex;overflow-y:auto}.chat-messages::-webkit-scrollbar{width:6px}.chat-messages::-webkit-scrollbar-thumb{background:#00000026;border-radius:10px}.message-wrapper{opacity:0;flex-direction:column;max-width:80%;animation:.4s forwards fadeIn;display:flex}.message-wrapper.user{align-self:flex-end;align-items:flex-end}.message-wrapper.bot{align-self:flex-start;align-items:flex-start}.message-bubble{word-wrap:break-word;white-space:pre-wrap;border-radius:18px;padding:14px 18px;font-size:.95rem;line-height:1.4;position:relative;box-shadow:0 2px 8px #0000000f}.user .message-bubble{background:var(--msg-user-bg);color:#fff;border-bottom-right-radius:4px}.bot .message-bubble{background:var(--msg-bot-reply);color:var(--text-main);border:1px solid var(--chat-border);border-bottom-left-radius:4px}.bot.ticket .message-bubble{background:var(--msg-bot-ticket);color:#fff;border:none;box-shadow:0 4px 15px #10b98133}.bot.forward .message-bubble{background:var(--msg-bot-forward);color:#fff;border:none;box-shadow:0 4px 15px #3b82f633}.typing-indicator{background:var(--msg-bot-bg);border:1px solid var(--chat-border);border-radius:18px 18px 18px 4px;align-self:flex-start;gap:4px;padding:14px 18px;animation:.3s fadeIn;display:flex}.typing-dot{background:#94a3b8;border-radius:50%;width:6px;height:6px;animation:1.4s ease-in-out infinite both typingBounce}.typing-dot:first-child{animation-delay:-.32s}.typing-dot:nth-child(2){animation-delay:-.16s}.chat-input-container{border-top:1px solid var(--chat-border);background:#fffc;padding:20px 24px}.chat-input-wrapper{background:#f8fafc;border:1px solid #0000001a;border-radius:24px;align-items:center;padding:6px 6px 6px 20px;transition:all .3s;display:flex}.chat-input-wrapper:focus-within{background:#fff;border-color:#6366f180;box-shadow:0 0 0 2px #6366f126}.chat-input{color:var(--text-main);background:0 0;border:none;outline:none;flex:1;font-size:.95rem}.chat-input::placeholder{color:#94a3b8}.send-btn{background:var(--primary);color:#fff;cursor:pointer;border:none;border-radius:50%;justify-content:center;align-items:center;width:40px;height:40px;transition:all .2s;display:flex}.send-btn:hover:not(:disabled){background:var(--primary-hover);transform:scale(1.05)}.send-btn:active:not(:disabled){transform:scale(.95)}.send-btn:disabled{color:#94a3b8;cursor:not-allowed;background:#e2e8f0}@keyframes slideUp{0%{opacity:0;transform:translateY(40px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes typingBounce{0%,80%,to{transform:scale(0)}40%{transform:scale(1)}}